Terms of Service
The terms that apply to every person using the Bridgyr platform — supervisors, provisionals, and visitors.
Last Updated: 17 May 2026
Christopher English trading as Bridgyr.com (ABN 89 127 431 973)
These Terms of Service ("Terms") govern your access to and use of the Bridgyr platform at bridgyr.com (the "Platform"). They apply to every user — Board-Approved Supervisors who hold a subscription, provisional psychologists invited by their supervisor, and visitors to the marketing website.
By creating an account, signing in (including via Google), or otherwise accessing or using the Platform, you confirm that you have read these Terms and agree to be bound by them. If you do not agree, you must not access or use the Platform.
These Terms operate alongside:
The Privacy Policy at bridgyr.com/legal/privacy-policy, which explains how we collect, use, and protect your personal information.
The Acceptable Use Policy at bridgyr.com/legal/acceptable-use-policy, which sets the rules of conduct on the Platform.
The Cookie Policy at bridgyr.com/legal/cookie-policy, which describes how we use cookies and similar technologies.
The Subscriber Agreement at bridgyr.com/legal/subscriber-agreement, which contains the commercial terms that apply only to Subscribers (paying Board-Approved Supervisors).
If you are a Subscriber, the Subscriber Agreement applies to you in addition to these Terms. Where the Subscriber Agreement and these Terms address the same commercial matter (such as subscription billing or break fees), the Subscriber Agreement prevails. In all other matters, these Terms apply.
1. Definitions
Bridgyr, we, us, our — Christopher English trading as Bridgyr.com (ABN 89 127 431 973).
Platform — the Bridgyr web application and all associated services at bridgyr.com.
Subscriber — a Board-Approved Supervisor who has subscribed to the Platform under the Subscriber Agreement.
Provisional — a provisional psychologist who has been invited to the Platform as a sub-user by a Subscriber.
User — any person who accesses or uses the Platform, including Subscribers, Provisionals, and visitors to the marketing website. References to "you" or "your" in these Terms refer to a User.
Supervision Records — session logs, annotations, reflections, voice transcripts, sign-off records, and all records created within the Platform in connection with a supervision relationship.
AHPRA — the Australian Health Practitioner Regulation Agency.
PsyBA — the Psychology Board of Australia.
2. Acceptance and Account Creation
2.1 You accept these Terms by creating an account, signing in (including via a third-party authentication provider such as Google), or otherwise accessing or using the Platform.
2.2 We record your acceptance — including the version of these Terms you accepted and the date and time — in the Platform's audit ledger.
2.3 You must be at least 18 years old to create an account or use the Platform.
2.4 You must provide accurate and complete information when creating your account, and keep that information current.
2.5 Each User must have their own account. You must not share your login credentials with any other person.
2.6 You are responsible for activity that occurs through your account. If you become aware of unauthorised access, contact us immediately at support@bridgyr.com.
3. Sign-In with Google and Third-Party Authentication
3.1 The Platform supports sign-in using third-party authentication providers, including Google ("Sign-In Providers").
3.2 When you sign in using a Sign-In Provider, you authorise that provider to share with us the minimum information required to authenticate you and create or access your account. For Google, this is typically your name, email address, and a unique user identifier.
3.3 Bridgyr's use of information received from Google is limited to: authenticating your identity, creating and maintaining your account, and providing the Platform's features to you. We do not use Google user data for advertising, sell it to any third party, or share it with any party other than the sub-processors listed in our Privacy Policy.
3.4 Your relationship with a Sign-In Provider is governed by that provider's terms and privacy policy. We are not responsible for the practices of any Sign-In Provider.
3.5 You can disconnect a Sign-In Provider at any time through your account settings. If you do so, you must set an alternative authentication method to continue using the Platform.
4. Supervisor and Provisional Accounts
The Platform supports two account types.
Subscriber accounts
4.1 Subscribers are Board-Approved Supervisors who hold an active subscription under the Subscriber Agreement. Subscribers are the paying customers and the primary account holders.
4.2 A Subscriber's eligibility, billing, and commercial obligations are governed by the Subscriber Agreement.
Provisional accounts
4.3 Provisionals are provisional psychologists invited to the Platform by a Subscriber. Provisionals are sub-users and do not hold their own subscription.
4.4 By creating a Provisional account, you represent and warrant that:
(a) You are currently enrolled in an AHPRA-registered supervision relationship with the Subscriber who invited you;
(b) Your AHPRA provisional registration is current; and
(c) You will inform Bridgyr promptly if your provisional registration or supervision relationship changes status.
4.5 If your AHPRA provisional registration lapses, is suspended, or is cancelled, you must not continue to use the Platform.
4.6 Your Subscriber may remove your access to the Platform at any time in accordance with clause 12.3. If they do so, your access ends, but your Supervision Records remain available to the Subscriber in accordance with the Subscriber Agreement.
5. Your Records and Content
5.1 The Platform exists to support active supervision relationships. The records you create on the Platform — session logs, annotations, voice reflections, and related content — are Supervision Records.
5.2 For Subscribers: ownership of Supervision Records is governed by clause 6 of the Subscriber Agreement.
5.3 For Provisionals: you retain such rights as you have in the content you create on the Platform. You grant:
(a) To Bridgyr — a non-exclusive, royalty-free, worldwide licence to store, display, process, and back up your content solely to provide the Platform to you and to your Subscriber, to support the operation of the Platform, and to meet our legal obligations.
(b) To your Subscriber — the right to view, annotate, retain, export, and rely on your content for the purposes of supervising you, including for sign-off, progress review, audit response, and final competency assessment under AHPRA's framework. You acknowledge that this access is a necessary feature of the supervision relationship and a primary purpose of the Platform.
5.4 You must not enter into the Platform any content that:
(a) Identifies a patient (including names, Medicare numbers, or other patient-identifying information);
(b) You do not have the right to enter;
(c) Is unlawful, defamatory, harassing, or otherwise objectionable; or
(d) Contains malware, viruses, or other harmful code.
5.5 You are responsible for the accuracy and completeness of the information you enter into the Platform. Provisionals warrant that the session details, hours, and reflections they record are true and accurate as at the time of entry. Misrepresentation or falsification of Supervision Records is a serious breach of these Terms and may be reported to AHPRA in accordance with the Acceptable Use Policy.
6. Append-Only Architecture
6.1 The Platform is designed for regulatory record-keeping. Supervision Records are stored on an append-only basis: once a record has been created, it cannot be deleted or altered in a way that removes the original entry from the audit history.
6.2 You may correct or update an entry. The correction is recorded as a new event linked to the original — the original remains visible in the audit history.
6.3 By using the Platform, you understand and acknowledge that:
(a) You cannot require Bridgyr to delete a Supervision Record on demand;
(b) Where you are entitled to deletion under privacy law, your data will be de-identified and deactivated in accordance with Australian Privacy Principle 11.2, rather than hard-deleted; and
(c) The audit history is necessary to support the regulatory integrity of supervision records under AHPRA's framework.
6.4 The retention and de-identification periods that apply to your information are set out in the Privacy Policy.
7. Acceptable Use
7.1 Your use of the Platform is subject to the Acceptable Use Policy at bridgyr.com/legal/acceptable-use-policy, which is incorporated into these Terms and binds every User.
7.2 In addition to the Acceptable Use Policy, you must not:
(a) Use the Platform for any purpose other than Australian psychology supervision;
(b) Access or attempt to access another User's account or records without authorisation;
(c) Use automated tools to scrape, crawl, or extract data from the Platform;
(d) Probe, scan, or test the vulnerability of the Platform without our prior written consent;
(e) Interfere with or disrupt the Platform or its servers or networks;
(f) Reverse-engineer, decompile, or attempt to derive the source code of the Platform; or
(g) Use the Platform in a way that may cause harm, legal liability, or reputational damage to Bridgyr or another User.
7.3 Notifications to regulators. Nothing in these Terms prevents you from making a notification to AHPRA, the PsyBA, or any other regulatory authority, or from cooperating with a regulatory investigation or proceeding. We will not take adverse action against you for making a notification or providing information to a regulator in good faith.
8. Voice Transcription
8.1 The Platform offers a voice logging feature that allows Provisionals to record their own professional reflections. Voice audio is transcribed using ElevenLabs' Scribe V2 service, as described in the Privacy Policy.
8.2 If you choose to use voice logging, you consent to your voice audio being transmitted to ElevenLabs for transcription in the United States, and to the deletion of the audio after transcription is complete. This involves a cross-border disclosure of personal information to the United States. The contractual and Australian Privacy Principle 8 safeguards that apply to this transfer are set out in the Privacy Policy. We will not enable voice logging on your account without your consent.
8.3 You must not record any person other than yourself, and you must not include patient voices, patient names, or other patient-identifying information in any voice recording. The Acceptable Use Policy sets out the full requirements for voice logging.
9. Communications and Notifications
9.1 By using the Platform, you consent to receiving the following communications from us:
(a) Operational and transactional communications (account confirmations, sign-off notifications, billing receipts, and similar messages);
(b) Safety notices, security alerts, and notifications about material changes to these Terms or the Platform;
(c) Communications required by law or regulation; and
(d) Communications inviting you to participate in research, surveys, or product feedback activities (you may opt out of these at any time, without affecting your access to the Platform).
9.2 You may not opt out of operational communications, safety notices, or legally required communications, except by closing your account.
9.3 This clause replaces any prior consent on your behalf given by another User. You give this consent directly through your acceptance of these Terms.
10. Bridgyr's Intellectual Property
10.1 We own, or are licensed to use, all intellectual property in the Platform, including its software, design, user interface, structure, branding, and the underlying technology. Nothing in these Terms transfers any of those rights to you.
10.2 Subject to your compliance with these Terms, we grant you a personal, non-exclusive, non-transferable, revocable licence to access and use the Platform for the purposes described in these Terms.
10.3 You must not copy, reproduce, modify, distribute, publish, or create derivative works of any part of the Platform, except as expressly permitted by these Terms.
10.4 If you provide feedback, suggestions, or ideas about the Platform, you grant us a perpetual, irrevocable, worldwide, royalty-free, sublicensable licence to use that feedback for any purpose, including to develop and improve the Platform, without obligation or compensation to you. This licence does not transfer ownership of the feedback to us.
11. Service Availability and Changes
11.1 We target 99.5% uptime, but we do not guarantee uninterrupted access to the Platform. Planned maintenance will be notified with reasonable advance notice.
11.2 We may modify, update, add, or remove features of the Platform at any time. Where a change materially reduces the core functionality of the Platform, we will provide at least 30 days' written notice (by email or in-Platform notice).
11.3 We may suspend or restrict access to the Platform without notice where we reasonably consider it necessary to:
(a) Address a security incident;
(b) Investigate a suspected breach of these Terms or the Acceptable Use Policy; or
(c) Comply with a legal or regulatory obligation.
We will restore access as soon as practicable once the issue is resolved.
12. Suspension and Termination
12.1 By you:
(a) A Subscriber may end their subscription in accordance with the Subscriber Agreement.
(b) A Provisional may close their account at any time by contacting support@bridgyr.com or using the in-Platform account closure feature.
(c) A visitor may stop using the marketing website at any time.
12.2 By us — for cause: we may immediately suspend or terminate your access to the Platform without refund if you:
(a) Materially breach these Terms or the Acceptable Use Policy;
(b) Provide false or misleading information about your AHPRA registration or supervision relationship;
(c) Use the Platform in a way that may cause harm, legal liability, or reputational damage to Bridgyr or another User; or
(d) For Subscribers, are in breach of the Subscriber Agreement.
12.3 Removal of Provisionals.
(a) A Subscriber may remove a Provisional's access to the Platform at any time, in accordance with clause 5.4 of the Subscriber Agreement.
(b) Standard removal: where the Subscriber removes a Provisional for reasons other than those in clause 12.3(c), we will notify the Provisional at least 72 hours before access is removed, and will provide a 14-day read-only window after removal during which the Provisional may export a personal copy of their own content.
(c) Removal for cause: where the Subscriber notifies us in writing that removal is necessary to address suspected falsification of records, suspected professional misconduct, or another documented serious breach, removal may take effect immediately. In those cases, we will preserve the Provisional's records and make a read-only export available to the Provisional on request, subject to any direction from AHPRA or another regulatory authority.
(d) Bridgyr is not a party to disputes between Subscribers and Provisionals about access or removal.
12.4 On termination: clauses that by their nature should survive termination — including clauses 5 (records and content), 6 (append-only), 10 (intellectual property), 13 (Australian Consumer Law), 14 (disclaimers and limitation of liability), and 17 (governing law) — survive termination.
13. Australian Consumer Law
13.1 Our services come with consumer guarantees that cannot be excluded under the Australian Consumer Law, including guarantees that services will be supplied with due care and skill and will be reasonably fit for any disclosed purpose.
13.2 Nothing in these Terms excludes, restricts, or modifies any right or remedy you have under the Australian Consumer Law or any other law that cannot lawfully be excluded.
13.3 Where the Australian Consumer Law permits us to limit our liability for a breach of a consumer guarantee, our liability is limited (at our option) to:
(a) Supplying the services again; or
(b) Paying the cost of having the services supplied again.
14. Disclaimers and Limitation of Liability
14.1 The Platform is a tool. Bridgyr is a record-keeping and workflow tool. It is not a supervision service, a clinical service, a regulatory adviser, or a source of legal or professional advice. The Platform does not guarantee that your use of it satisfies any specific AHPRA, PsyBA, or other professional or legal requirement. You remain solely responsible for compliance with your professional obligations.
14.2 Not a clinical system. The Platform is not a clinical records system and must not be used to manage patient care, to store patient-identifying information, or as a substitute for the clinical records system used in your practice. You acknowledge that Supervision Records may contain de-identified information describing clinical work, which may constitute health information under the Privacy Act 1988 (Cth). We treat all such information in accordance with the Australian Privacy Principles, as described in the Privacy Policy.
14.3 As-is. Subject to clause 13 and except to the extent that any warranty cannot lawfully be excluded, the Platform is provided "as is" and "as available". We do not warrant that the Platform will be error-free, uninterrupted, or that any defect will be corrected within a specific time.
14.4 Cap on liability. To the maximum extent permitted by law, and subject to clause 13:
(a) For Subscribers, our total aggregate liability arising under or in connection with these Terms and the Subscriber Agreement is limited to the total fees paid by the Subscriber in the 12 months preceding the claim;
(b) For Provisionals and other non-paying Users, our total aggregate liability arising under or in connection with these Terms is limited to AUD $1,000; and
(c) We are not liable for indirect, consequential, special, or incidental loss, loss of profit, loss of revenue, loss of data (except to the extent caused by our gross negligence or wilful misconduct), or for the outcome of any AHPRA investigation, regulatory finding, or professional disciplinary process.
14.5 The limitations in this clause 14 are a reasonable allocation of risk between the parties given the nature of the Platform and the fees (or, for non-paying Users, the absence of fees).
15. Indemnity
15.1 You indemnify us against any loss, damage, claim, or cost (including reasonable legal costs) we suffer or incur to the extent it arises from:
(a) Your breach of these Terms or the Acceptable Use Policy;
(b) Your misuse of the Platform; or
(c) Your infringement of a third party's rights through your use of the Platform.
15.2 This indemnity is reduced to the extent the loss is caused by our act, omission, or negligence.
16. Changes to These Terms
16.1 We may update these Terms from time to time. Where the change is material, we will:
(a) Give you at least 30 days' written notice (by email or in-Platform notice) before the change takes effect; and
(b) Update the "Last Updated" date at the top of these Terms.
16.2 Your continued use of the Platform after the change takes effect constitutes your acceptance of the updated Terms. If you do not agree, you must stop using the Platform before the change takes effect.
16.3 Minor updates (such as clarifications, typographical corrections, or changes that do not adversely affect Users) may be made without prior notice.
17. Governing Law and Disputes
17.1 These Terms are governed by the laws of New South Wales, Australia.
17.2 You and we submit to the exclusive jurisdiction of the courts of New South Wales for any dispute arising under or in connection with these Terms.
17.3 Before commencing any proceedings, the parties agree to attempt in good faith to resolve any dispute by direct discussion. A party must give written notice of the dispute to the other, identifying the nature of the dispute, and the parties will attempt to resolve it within 21 days. This clause does not prevent either party from seeking urgent equitable or injunctive relief.
18. General
18.1 Entire agreement. These Terms, together with the Privacy Policy, Acceptable Use Policy, Cookie Policy, and (for Subscribers) the Subscriber Agreement, constitute the entire agreement between you and us about your use of the Platform.
18.2 Severability. If any provision of these Terms is found to be unenforceable, that provision is severed and the remaining provisions continue in full force.
18.3 No waiver. Our failure to enforce any provision does not waive our right to enforce it later.
18.4 Assignment. You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign or transfer our rights and obligations under these Terms to a successor entity (including on incorporation, restructure, sale of business, or merger), provided that the assignment does not materially reduce your rights.
18.5 Notices. We will give you notices under these Terms by email (to the address associated with your account) or by in-Platform notice. You may give us notices by email to legal@bridgyr.com.
18.6 Relationship. Nothing in these Terms creates a partnership, joint venture, employment, agency, or fiduciary relationship between you and us.
18.7 Force majeure. Neither party is liable for a failure or delay in performance caused by circumstances outside its reasonable control. Notwithstanding the above, we will use reasonable endeavours to maintain your access to, or your ability to export, Supervision Records during any such event.
19. Contact
If you have questions about these Terms, contact us at:
Email: legal@bridgyr.com
General support: support@bridgyr.com
Privacy matters: privacy@bridgyr.com
Legal entity: Christopher English trading as Bridgyr.com (ABN 89 127 431 973)
Address: Sydney, New South Wales, Australia